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Full-time

The Account Manager role connects CRUEL’s clients and service offering. They are also a conduit between CRUEL and our group of incredible partners — both for CRUEL’s client campaigns, as well as CRUEL’s vibrant external community.

CRUEL is looking for a client-centric marketing professional with a passion for events and culture to join our Accounts team. Going from proposal all the way to project reporting, the Account Manager will dictate the workflow to and from clients in a project management capacity. As a core responsibility, the Account Manager will work with our client teams and production group to craft thoughtful strategy and compelling proposals for projects including product sampling campaigns, brand activations, event production, and more. Lastly, the Account Manager will lead project execution, managing client & partner relationships.

CRUEL is looking for an amazing candidate who likes to operate in a fast-paced environment, and who will thrive within a creative group of young people.

Account Manager

    • 2+ years of related and meaningful experience in account management, client services, partnerships, marketing, and/or event management

    • Post-secondary degree or diploma, preferably in a marketing or business-related discipline is an asset

    • Familiar with CPG marketing landscape

    • Detail oriented and strong organizational skills

    • Excellent verbal and written communication

    • Natural relationship builder

    • Passionate about events and culture

    • Comfortability working in an IRL office environment

    • Experience with Google Workspace, and/or other project management application.

    • Manage client projects from start to finish, working with key internal and external project stakeholders

    • Develop and manage relationships with clients & partners

    • Contribute to outreach and lead generation for new partners to bring into the CRUEL community, focusing on the areas of music, sports, events, retail, and food service

    • Ideation and refinement of project strategy

    • Create client proposals in collaboration with internal team

    • Forecast and track key account metrics

    • Management and communication of project timelines

    • Manage client project execution and liaise with internal teams, ensuring project success

    • Create project wrap reports and presentations

    • Support in sales and client acquisition

    • Manage client invoicing and documentation

    • Recruit and manage Brand Ambassador and Coordinator staff

    • Enhance team organization through development of process and tools

  • $60,000-75,000 PER ANNUM

  • Brand of the Year ADCANN and

    Canadian Cannabis Awards

    SUPREME CANNABIS (2018)

    Best Marketing Campaign

    O’Cannabiz Awards

    SUPREME CANNABIS (2019)

    ADC Awards 2022
    Gold for Media Innovation

    MR. SATURDAY (2022)

    Cannes Bronze Lion for Brand

    Experience and Activation

    MR. SATURDAY (2022)

    Atomic Awards, Gold for Niche Targeting, Collaboration, Engagement

    MR. SATURDAY (2022)

  • CRUEL is an independent marketing agency based in Toronto, exploring contemporary themes through art, marketing, and culture. We find deeper meaning emphasizing the power of human connection, and in doing so, embed brands in the conversation; whether digital or in-real-life, launching a new product, or creating an immersive brand experience.

     

    Founded in 2013 as a university lifestyle platform in Montreal, CRUEL quickly became a hub for young people to connect, driven by the surge of social media. By 2015, after hosting thousands of events and launching localized content initiatives, CRUEL transformed into a marketing agency, drawing clients keen on understanding youth culture and younger demographics. In 2016, CRUEL further demonstrated its newly formed marketing acumen by successfully launching Snapple Spiked across Canada through an authentic, grassroots driven campaign.

     

    CRUEL's creative capabilities flourished in 2018, winning Campaign of the Year and Brand of the Year for the launch of the 7ACRES cannabis brand in Canada. The arrival of the pandemic in 2020 tested CRUEL's adaptability as a younger agency. However, with agility and a solutions-oriented mindset, CRUEL was able to seamlessly pivot from traditional event marketing to a fully integrated offering, combining Branding, Content, and Experiential to provide increased value to clients. As people everywhere returned to real life, so did CRUEL. This was on display with the LottoMax Dream Drop campaign in 2022, winning several awards, most notably the agencies first Cannes Lion for Experience Design. 

    In 2023, CRUEL has continued to grow, being featured in Hypebeast, Highsnobiety, Vogue, Strategy Online and other publications. By delivering fully-integrated brand experiences that capitalize on contemporary trends, CRUEL is always designing new ways to connect brands to with the next generation of consumers.

  • BRANDING

    Research and Insights 
    Brand Strategy and Planning
    Brand Identity
    Art Direction
    Illustration
    Graphic Design
    UI and UX Design 

    CONTENT

    Brand Storytelling
    Digital Strategy
    Content Production
    Commercial Photography
    Channel Planning
    Community Management
    Digital Platform Development
    Emerging Tech Integrations
    3D Motion Design

    EXPERIENTIAL

    Activation Development
    Installations and Pop-Ups 
    Event Strategy and Production
    Interactive Product Sampling
    Logistics Management
    Staff Recruitment/Training  
    Retail Environments

    PARTNERSHIPS

    Strategic Partnerships 
    Negotiation and Contracting
    Sponsorship Framework 
    Property Representation 
    Sponsor Activation
    Valuation and Measuremen

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